Privacy Policy

Academic Appeal Specialist website is owned by Dailo Pty Ltd trading as Academic Appeal Specialist, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Academic Appeal Specialist, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Academic Appeal Specialist website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the Academic Appeal Specialist, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including your name, surname, address, email address, telephone number, and any information you choose to include in an enquiry) when you contact us or use website forms.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organisation, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via info@academicappealspecialist.com.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you ask us to provide a service through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure the information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorised access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to info@academicappealspecialist.com.

Additional privacy details for forms, analytics and Microsoft Clarity

This section clarifies how Academic Appeal Specialist handles enquiry information, online form records, website analytics, Microsoft Clarity where enabled, storage, disclosure and privacy requests. It should be read together with the privacy wording above.

Information we may collect

Identity and contact details, including name, email, phone, location and preferred contact method.
Academic appeal, misconduct, show cause, late withdrawal, grade review, fee remission, university-policy or related documents and background you choose to provide.
Online form submissions, uploaded files, messages, call notes, timestamps, source page and handling status.
Technical data such as device, browser, referral source, page path, cookies, analytics events, security logs and approximate location.

Why we use information

To respond to enquiries and identify the relevant academic appeal or university-process pathway.
To provide services where formally engaged and manage records, administration, conflicts, compliance and quality control.
To operate, secure, debug and improve the website, content, accessibility and enquiry process.
To detect spam, misuse, fraud, security issues and technical errors.

Microsoft Clarity, cookies and analytics

We use or may use Microsoft Clarity and similar analytics tools to understand how users interact with this website through behavioural metrics, heatmaps and session replay. Website usage data may be captured using first-party and third-party cookies and other tracking technologies. We use this information for site optimisation, accessibility and readability improvements, form usability, security/fraud or spam prevention, marketing measurement and service quality. Microsoft may collect or receive information through Clarity and use it according to the Microsoft Privacy Statement.

Sensitive information and first-contact caution

Academic matters can involve sensitive health, personal, financial, visa, study, disciplinary or legal information. Please limit first-contact submissions to what is reasonably necessary. A form submission does not by itself create an adviser-client or legal relationship unless separately confirmed.

Disclosure, overseas processing and retention

We do not sell personal information. Information may be disclosed where reasonably necessary to staff, contractors, professional advisers, hosting providers, form/email/database providers, analytics providers, security providers and other technology providers. Some providers may process or store information outside Australia. Records are retained as long as reasonably needed for enquiry handling, service records, security, dispute protection and compliance.

Access, correction and complaints

You may ask to access or correct personal information we hold about you, subject to legal and professional exceptions. Privacy concerns can be sent to info@academicappealspecialist.com. If you are not satisfied with the response, you may contact the Office of the Australian Information Commissioner.